Hall and Kay Fire Engineering

Leading home improvement retailer

Hall & Kay are proud to protect 299 sites across the UK.



Client: Leading home improvement retailer

Hall & Kay are proud to protect 299 sites across the UK.

Number of sites



  • Sprinkler systems
  • Fire pumps
  • Weekly testing
  • 247/365 call out response
  • Remedial repairs


389 tested weekly

Fire pumps

220 test weekly

We have partnered with the leading national home improvement retailer since 2011 to undertake planned and reactive maintenance for all fixed fire suppression systems across 299 stores in the UK and Ireland.

We provide 24/7/365 emergency call-out cover. For this contract specifically, our KPIs are call-out focussed: 4-hour initial attendance for emergency jobs and 7-day attendance for all other faults.

The contract is managed by a dedicated national account team, experienced regional service engineers and weekly test engineers.

We also manage a programme of proactive maintenance works, including Water Storage Tank ROVs (Remote Operated Vehicles) which prolongs the lifespan of the tank through early identification of minor repairs or refurbishment works via internal inspection. We have provided a tank condition report for 210 stores and undertaken a subsequent programme of refurbishment works. In addition, we have conducted aged fire pump replacement programmes within an annual budget.

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Need to talk to someone?

To speak to one of our team, call us on 0121 4321 3311 or email enquiries@hkfire.co.uk